Service Drive Leader — Elevate Customer Experience

AutoNation; Spokane Valley (WA); On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Competitive compensation

Health, dental, vision plans

401k matching

Employee discounts on vehicles, parts,

YouDecide deals

Job summary

AutoNation, a leading automotive retailer, seeks a Service Drive Manager in Spokane Valley, WA. The role leads service consultants, coordinates daily objectives, and ensures top-tier customer service throughout the repair process.

You will supervise and coach staff, manage performance, and collaborate with dealership teams to deliver quality vehicle service and client satisfaction, while maintaining safety and efficiency.

Qualifications

• Leadership experience in a supervisory role.
• Strong strategic thinking and execution skills.
• Passion for coaching and developing people.
• Excellent communication and interpersonal skills.
• Customer service excellence and problem solving.

Responsibilities

• Schedule and assign daily work objectives for service consultants.
• Monitor performance and counsel service consultants on behavior or performance.
• Train, coach, supervise and assist service consultants.
• Assist in service reception during peak times, gathering customer and vehicle data.
• Maintain supplies required to operate the service drive.
• Communicate with team leaders to determine job status.
• Review and resolve open repair orders beyond current week.

Skills

Leadership

Strategic thinking

People development

Communication

Customer service

Education

High School diploma or equivalent

Job description

AutoNation, a leading automotive retailer, seeks a Service Drive Manager in Spokane Valley, WA. The role leads service consultants, coordinates daily objectives, and ensures top-tier customer service throughout the repair process.

You will supervise and coach staff, manage performance, and collaborate with dealership teams to deliver quality vehicle service and client satisfaction, while maintaining safety and efficiency.