Service Drive Leader: Customer Experience & Team Coach

AutoNation; Valencia (PA); On-site; USD 50,000 - 120,000; Full time

Benefits offered by this job

Competitive compensation and 401k

Health, dental, vision insurance + MCH

Vehicle purchase/discount programs

YouDecide deals and discounts

DRVPNK cancer charity donations

Job summary

AutoNation is seeking a Service Drive Manager to lead the daily operations of the service drive, coordinating service consultants and ensuring top customer satisfaction across vehicle service activities. You will supervise staff, drive performance improvements, and partner with dealership personnel to deliver high-quality service experiences.

The role requires leadership, strategic thinking, and strong communication skills, with prior auto repair facility experience and a valid driver’s license.

Qualifications

• Proven leadership and coaching abilities.
• Experience in an auto repair facility.
• Strong communication and interpersonal skills.
• Ability to read and comprehend instructions and information.
• Experience supervising or coordinating service staff preferred.

Responsibilities

• Schedule and assign daily work objectives for the service consultants.
• Monitor performance and counsel service consultants on behavior or performance issues.
• Train, coach, supervise and assist service consultants.
• Assist in service reception during peak times to collect customer and vehicle data.
• Maintain supplies and equipment for the service drive.
• Communicate with team leaders to track job status.
• Review open repair orders daily and resolve overdue items.
• Collaborate with dealership staff to ensure quality of service.
• Perform quality inspections of vehicles returned to customers.
• Follow up with customers to ensure satisfaction with service work.

Skills

Leadership experience

Strategic thinking

People development

Auto repair experience

Driver’s license

Manual transmission driving

Communication skills

Customer service

Supervisory experience

Education

High School diploma or equivalent

Job description

AutoNation is seeking a Service Drive Manager to lead the daily operations of the service drive, coordinating service consultants and ensuring top customer satisfaction across vehicle service activities. You will supervise staff, drive performance improvements, and partner with dealership personnel to deliver high-quality service experiences.

The role requires leadership, strategic thinking, and strong communication skills, with prior auto repair facility experience and a valid driver’s license.