Service Dispatcher & Scheduler — Sign-On Bonus

1800fixitnow; Brighton Charter Township (MI); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Weekly pay with incentives and bonuses

Paid time off

Paid training

Company events

Job summary

AAA Service Network is a residential service company specializing in Electric, Plumbing, Heating & Air, serving customers since 1976. We are seeking a full-time Dispatcher to coordinate and manage service calls for technicians, schedule appointments, and assign staff based on location and expertise.

You will communicate updates to customers and track job progress to ensure timely service. The ideal candidate has 1+ year in dispatch or customer service, familiarity with ServiceTitan or similar

Qualifications

• 1+ year of dispatch, scheduling, or customer service experience preferred.
• Trades or service industry experience a plus.
• ServiceTitan or similar dispatch/CRM software experience preferred.

Responsibilities

• Coordinate and manage service calls for technicians.
• Schedule appointments and assign technicians by location and expertise.
• Communicate with customers and service personnel and provide updates.

Skills

Communication skills

Multitasking

Attention to detail

Organization

Tools

ServiceTitan

CRM software

Job description

AAA Service Network is a residential service company specializing in Electric, Plumbing, Heating & Air, serving customers since 1976. We are seeking a full-time Dispatcher to coordinate and manage service calls for technicians, schedule appointments, and assign staff based on location and expertise.

You will communicate updates to customers and track job progress to ensure timely service. The ideal candidate has 1+ year in dispatch or customer service, familiarity with ServiceTitan or similar