Service Dispatcher: Fast-Paced Scheduling & Impact

Harris Heating, Plumbing, Air & Electric; Salem (NJ); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Competitive pay

Ongoing training

Career growth opportunities

Supportive team environment

Development opportunities

Job summary

Harris Heating, Plumbing, Air & Electrical is seeking an energetic Dispatcher to join our growing team in New Jersey. You will coordinate and dispatch technicians, match jobs to the right expert, and keep customers informed with clear, timely updates.

In this fast-paced role you’ll rely on strong communication, organization, and multitasking to maintain high service levels. ServiceTitan experience is a plus, and training is provided to the right candidate.

Qualifications

• Excellent communication and organizational skills.
• Ability to multitask in a high-volume, fast-paced environment.
• Strong problem-solving and decision-making abilities.
• Attention to detail and commitment to accuracy.
• Experience in dispatching, scheduling, or customer service is preferred.
• ServiceTitan experience is a plus!

Responsibilities

• Coordinate and dispatch technicians efficiently throughout the day.
• Match the right technician to each job based on skillset, location, and performance.
• Manage technician schedules to maximize productivity and customer satisfaction.
• Communicate clearly with technicians, customers, and managers.
• Monitor work orders for accuracy and make corrections when needed.
• Analyze appointment history and technician performance to improve scheduling decisions.
• Handle multiple priorities, phone calls, emails, and schedule changes with confidence.
• Motivate technicians by communicating opportunities and helping them succeed.
• Follow company processes while maintaining professionalism under pressure.
• Provide outstanding customer service and represent Harris with a positive attitude.
• Work independently while collaborating with a supportive team.

Skills

Communication skills

Organizational skills

Multitasking

Problem solving

Attention to detail

Dispatching experience

Customer service

Tools

ServiceTitan

Job description

Harris Heating, Plumbing, Air & Electrical is seeking an energetic Dispatcher to join our growing team in New Jersey. You will coordinate and dispatch technicians, match jobs to the right expert, and keep customers informed with clear, timely updates.

In this fast-paced role you’ll rely on strong communication, organization, and multitasking to maintain high service levels. ServiceTitan experience is a plus, and training is provided to the right candidate.