HVAC Service Dispatcher (ServiceTitan Required)

Ambition Mechanical Services; Tempe (AZ); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

Ambition Mechanical Services is looking for a high-level dispatcher to manage a busy operation in Tempe, Arizona. This role requires efficient scheduling using ServiceTitan, managing a large team of technicians, and optimizing routing to enhance service delivery and revenue. The ideal candidate should have experience in a high-volume dispatch environment and a strong understanding of KPIs. This position is crucial for maintaining workflow during peak demands and ensuring operational efficiency.

Qualifications

• Experience managing multiple technicians in a dispatch environment.
• Strong background in optimizing routes and scheduling efficiency.

Responsibilities

• Schedule and dispatch technicians using ServiceTitan.
• Manage high call volume and same-day service demand.
• Optimize routing and technician utilization to increase revenue.

Skills

ServiceTitan

Routing optimization

Communication

KPI management

Job description

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Job Description

This is not an entry-level dispatch role. We’re looking for a high-level dispatcher who already knows how to run a board, manage multiple technicians, and keep a fast-moving service operation running at full capacity.

If you’ve used ServiceTitan in a high-volume environment and know how to drive revenue through dispatch, this will feel like a step up—not just another job.

Key Responsibilities

• Schedule and dispatch technicians using ServiceTitan based on priority, skill set, and location
• Manage high call volume and same-day service demand
• Optimize routing and technician utilization to reduce downtime and increase revenue
• Monitor technician progress and adjust schedules in real time
• Handle urgent and escalated service requests with speed and accuracy
• Maintain accurate job records, notes, and invoicing within ServiceTitan
• Communicate clearly with technicians, customers, and internal teams
• Track and improve KPIs such as:
  • Technician utilization
  • Job completion time
  • Revenue per technician
  • First-time completion rate
• Support after-hours or on-call rotation as needed

Preferred Qualifications

• Experience coordinating large teams (15–50+ technicians)
• Background in field service, construction, or skilled trades environments
• Experience with maintenance agreements or recurring service customers
• Strong understanding of scheduling efficiency and route optimization

What You’ll Do

• Own the schedule and dispatch board from start to finish
• Keep technicians productive, moving, and fully utilized
• Handle same-day demand and last-minute changes without breaking flow
• Make real-time decisions that impact revenue and efficiency
• Work directly with leadership to improve performance, not just maintain it