Dispatcher

1800fixitnow; Brighton (MI); Sur place; USD 25 000 - 36 000; Plein temps

Avantages offerts par ce poste

Health benefits

401(k) plan

Weekly pay

Paid training

Company events

Paid time off

Résumé du poste

AAA Service Network in Brighton, MI is seeking a full-time Dispatcher to coordinate service calls for our technicians. You will schedule appointments, assign technicians based on location and expertise, and communicate with customers to provide updates and resolve issues.

This role supports an fast-paced office environment, requires strong communication and multitasking, and includes background checks. Occasional evenings or weekend on-call may be required; benefits include health, retirement

Qualifications

• 1+ year of dispatch, scheduling, or customer service experience.
• Trades or service industry experience a plus.
• Valid driver's license with clean driving record preferred.

Responsabilités

• Coordinate and manage service calls for technicians.
• Schedule appointments and assign staff based on location and expertise.
• Provide updates to customers and resolve issues during visits.
• Maintain records of service calls and track job progress.
• Optimize routes to improve efficiency.

Connaissances

Communication

Multitasking

Organized

Outils

ServiceTitan

Description du poste

Job Details: Job Location: AAA Service Network - BRIGHTON, MI 48116, Position Type: Full Time, Travel Percentage: None, **Sign on Bonus - $1500**

AAA Service Network is a residential service company specializing in Electric, Plumbing, Heating & Air and has been in business since 1976. We provide a great environment and culture focused on growth, development, and retention. We continue to grow every year and are looking for full-time employees to join our team.

As a Dispatcher, you’ll play a crucial role in coordinating and managing service calls for our technicians. Your responsibilities will include scheduling appointments, assigning technicians to jobs based on location and expertise, and ensuring timely responses to customer requests. You’ll communicate directly with customers and service personnel, providing updates and addressing any issues that arise during service visits. Additionally, you'll maintain records of service calls, track job progress, and optimize routes to enhance efficiency. Your work will ensure customers receive prompt, effective service, contributing to overall customer satisfaction.

We offer:

• Health benefits including medical, dental, vision, life insurance, & long and short-term disability insurance
• 401(k) retirement with company match
• Weekly pay with incentives and bonuses
• Company events & parties for individuals & families
• Holiday pay, vacation pay, & paid time off
• Paid training
• And so much more...

There is room to grow for the right candidate. This is a career, not a job! We look forward to hearing from you!

Qualifications: Experience

• 1+ year of dispatch, scheduling, or customer service experience preferred
• Trades or service industry experience a plus
• ServiceTitan or similar dispatch/CRM software experience preferred

Licenses/Certifications

• Valid driver's license with clean driving record preferred

Knowledge, Skills, and Abilities

• Strong communication and multitasking skills
• Comfortable in a fast-paced environment with shifting priorities
• Organized with strong attention to detail

Physical Demands and Conditions

• Sitting for extended periods, typing, and using a headset

Work Environment/Travel

• Office-based, fast-paced environment
• May require occasional evenings, weekends, or on-call availability

Ability to pass background check and drug screening