Service Dispatch Specialist — Route Optimization + Sign-On

1800fixitnow; Brighton (MI); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Weekly pay

Paid training

Company events

Paid time off

Job summary

AAA Service Network in Brighton, MI is seeking a full-time Dispatcher to coordinate service calls for our technicians. You will schedule appointments, assign technicians based on location and expertise, and communicate with customers to provide updates and resolve issues.

This role supports an fast-paced office environment, requires strong communication and multitasking, and includes background checks. Occasional evenings or weekend on-call may be required; benefits include health, retirement

Qualifications

• 1+ year of dispatch, scheduling, or customer service experience.
• Trades or service industry experience a plus.
• Valid driver's license with clean driving record preferred.

Responsibilities

• Coordinate and manage service calls for technicians.
• Schedule appointments and assign staff based on location and expertise.
• Provide updates to customers and resolve issues during visits.
• Maintain records of service calls and track job progress.
• Optimize routes to improve efficiency.

Skills

Communication

Multitasking

Organized

Tools

ServiceTitan

Job description

AAA Service Network in Brighton, MI is seeking a full-time Dispatcher to coordinate service calls for our technicians. You will schedule appointments, assign technicians based on location and expertise, and communicate with customers to provide updates and resolve issues.

This role supports an fast-paced office environment, requires strong communication and multitasking, and includes background checks. Occasional evenings or weekend on-call may be required; benefits include health, retirement