Service Dispatch Specialist | Flexible Hours, Growth & Benefits

Fivestartoday; Port Saint Lucie (FL); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Weekly paychecks

Paid Time Off and Paid Holidays

Comprehensive Medical, Dental and VIsn

Health savings account

Flexible spending account

Employee discounts

Company paid short term life insurance

Life insurance

Job summary

Southern Home Services is seeking a Dispatcher to join our growing HVAC, plumbing and electrical services team. You will coordinate between customers, technicians and management, schedule appointments and maintain accurate records, while providing product and service information.

The ideal candidate has at least 1 year of administrative or customer service experience, proficient in Microsoft Office, and preferably Service Titan.

Qualifications

• 1 year of administrative or customer service experience in an office setting is required.
• Proficiency in Microsoft Office is required.
• Service Titan experience is a plus.

Responsibilities

• Answer incoming customer requests and inquiries in a professional & friendly manner.
• Act as a liaison between customers, technicians, salespersons & management.
• Schedule service and routine maintenance appointments.
• Maintain & update customer records based on interactions.
• Process invoice payments.
• Provide information about products and services.
• Troubleshoot and resolve customer issues and concerns.
• Develop & maintain a knowledge base of the evolving products & services that benefit our customers.
• Participate in in-house training on products & services needed by our customers and office software required to fulfill this position.
• Additional duties as assigned.

Skills

Customer service

Administrative support

Time management

Communication skills

Tools

Microsoft Office

Service Titan

Job description

Southern Home Services is seeking a Dispatcher to join our growing HVAC, plumbing and electrical services team. You will coordinate between customers, technicians and management, schedule appointments and maintain accurate records, while providing product and service information.

The ideal candidate has at least 1 year of administrative or customer service experience, proficient in Microsoft Office, and preferably Service Titan.