Service Dispatcher

Field Plumbing & Heating, Inc.; Lawrence (MI); On-site; USD 57,308,000 - 74,501,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Paid time off

Full-time

Job summary

Field Plumbing & Heating is seeking a Service Dispatcher to keep technicians organized and ensure customers feel informed and cared for. You’ll be the connection between customers, the office, and our field team, scheduling calls and updating customers in a fast-paced environment.

The role requires 2+ years in customer service, strong scheduling and communication skills, and proficiency with scheduling software. Background check and drug screening apply after a conditional offer.

Qualifications

• Minimum 2 years of customer service experience.
• Experience handling a high volume of calls on a multi-line phone system.
• Strong organization, communication, and problem-solving skills.
• Proficiency using computers and scheduling software.
• Ability to prioritize quickly and stay detail-oriented during a busy day.

Responsibilities

• Schedule service calls based on technician availability, location, and skills.
• Adjust routes and appointments as urgent calls or changes arise.
• Keep customers updated on appointment times and technician arrivals.
• Communicate schedule changes and job details to the field team.
• Answer incoming calls and help customers with questions and service requests.
• Maintain accurate customer information, schedules, and work orders.
• Work with the office and technicians to help each day run smoothly.

Skills

Customer service

Multiline phone handling

Organization

Communication

Scheduling software

Tools

ServiceTitan

Job description

Service Dispatcher

Pay: $20.00–$26.00 per hour

Schedule: Monday–Friday, 8:00 AM–5:00 PM

Field Plumbing & Heating is a third-generation, family-owned company that has served the community for more than 60 years. We're looking for a Service Dispatcher who can keep technicians' days organized while making sure customers feel informed and cared for.

You’ll be the connection between customers, the office, and our field team. If you enjoy solving scheduling puzzles, staying calm when plans change, and keeping a busy day on track, this could be a great fit.

What We Offer

• Medical, dental, and vision coverage, with the company paying 75% of premiums for employees and dependents
• 401(k) with up to a 4% company match
• Paid vacation, sick leave, and holidays
• Full-time, year-round work
• A supportive team and opportunities to grow with an established company

What You'll Do

• Schedule service calls based on technician availability, location, and skills
• Adjust routes and appointments as urgent calls or other changes come up
• Keep customers updated on appointment times and technician arrivals
• Communicate schedule changes and job details to the field team
• Answer incoming calls and help customers with questions and service requests
• Maintain accurate customer information, schedules, and work orders
• Work with the office and technicians to help each day run smoothly

What You'll Bring

• At least 2 years of customer service experience
• Experience managing a high volume of calls on a multi-line phone system
• Strong organization, communication, and problem‑solving skills
• Confidence using computers and scheduling software
• The ability to prioritize quickly and stay detail-oriented during a busy day

Dispatching or scheduling experience is a plus, especially in plumbing, HVAC, construction, or home services. Familiarity with ServiceTitan and local service routes is also helpful.

Candidates will be required to pass a background check and drug screening upon being given a conditional offer of employment