Service Dispatch Specialist - HVAC & Plumbing

Hutchbiz; Cherry Hill Township (NJ); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Medical, dental, and vision insurance

Paid vacation and holidays

401(k)

Job summary

Hutchinson Plumbing, Heating & Cooling in Cherry Hill, NJ is seeking a motivated Dispatcher to join our team. In this fast-paced role you will schedule and dispatch HVAC and plumbing service technicians, review routes for efficiency, and ensure timely service for our customers.

The ideal candidate has at least two years of office or customer service experience, strong communication skills, and a customer-first attitude.

Qualifications

• At least 2 years of office or customer service experience (dispatching experience preferred).
• Excellent communication and interpersonal skills.
• A professional and customer-focused demeanor.
• Strong problem-solving skills and the ability to think quickly in a fast-paced environment.
• The ability to proactively plan and schedule work rather than simply react to issues.
• A collaborative, team-oriented mindset.
• Strong computer skills, including Microsoft Office proficiency.
• The ability to learn scheduling, dispatch, and customer management software.

Responsibilities

• Scheduling and dispatching HVAC and Plumbing Service Technicians efficiently
• Reviewing and optimizing technician routes to maximize productivity
• Handling incoming calls from existing customers and delivering outstanding customer service
• Accurately entering and maintaining service ticket information
• Creating dispatch numbers for parts orders and tracking order status
• Following up on parts orders and coordinating installation appointments
• Communicating effectively with technicians, customers, and internal teams to ensure a seamless customer experience

Skills

Office experience

Customer service

Communication

Problem solving

Scheduling

Team player

MS Office

Scheduling software

Tools

Microsoft Office

Scheduling software

Job description

Hutchinson Plumbing, Heating & Cooling in Cherry Hill, NJ is seeking a motivated Dispatcher to join our team. In this fast-paced role you will schedule and dispatch HVAC and plumbing service technicians, review routes for efficiency, and ensure timely service for our customers.

The ideal candidate has at least two years of office or customer service experience, strong communication skills, and a customer-first attitude.