Service Dispatch & Scheduling Specialist

Hoffmann Brothers, LLC; Missouri; Sur place; USD 25 000 - 39 000; Plein temps

Avantages offerts par ce poste

Health insurance

Dental & Vision insurance

401K Retirement program

Paid time off

Paid holidays

Referral program

Employee discounts

Résumé du poste

Hoffmann Brothers, LLC is seeking a Dispatcher to ensure smooth communication between our field professionals in HVAC, Electrical, Plumbing and Appliance services and customers. You will be a first contact for customers, requiring strong customer service, organization, and multitasking skills with a focus on accuracy.

The role involves coordinating dispatches, meeting daily call objectives, and maintaining clear updates for customers.

Qualifications

• 2+ years of experience in dispatching, scheduling, or a related field.
• Experience in dispatching technicians preferred.
• Knowledge of HVAC, Electrical, Plumbing and Appliance industries is a plus.

Responsabilités

• Evaluate, assign, and dispatch service and maintenance jobs to the best suited field professionals.
• Relay accurate information to technicians to ensure quality customer experiences.
• Coordinate with service department managers to structure next-day calls for max capacity.
• Complete job instruction audits for call center coaching (addresses, equipment data, technician, etc.).
• Meet daily revenue and sales goals by prioritizing urgent and profitable calls.
• Respond to customer requests, resolve issues and promote Hoffmann Brothers.
• Provide a 5-star experience from all points of contact.
• Participate in training to boost sales and ensure quick dispatching of calls.
• Update customers on technician progress and reschedule service calls as needed.
• Ensure timely customer updates and consistent communication.

Connaissances

Industry knowledge

Communication skills

Multitasking

Tech-savvy

Team player

Service Titan experience

Trustworthy

Outils

Microsoft Office

Description du poste

Hoffmann Brothers, LLC is seeking a Dispatcher to ensure smooth communication between our field professionals in HVAC, Electrical, Plumbing and Appliance services and customers. You will be a first contact for customers, requiring strong customer service, organization, and multitasking skills with a focus on accuracy.

The role involves coordinating dispatches, meeting daily call objectives, and maintaining clear updates for customers.