Dispatch Specialist - HVAC & Plumbing

Lex-Cooling,-Heating,-Plumbing-and-Electric; Plano (TX); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Competitive hourly pay

401(k) with company match

Paid time off, holidays, and sick-leaf

Training and career development

Collaborative team environment

Job summary

Lex Air Conditioning is seeking a Dispatcher to keep HVAC and plumbing operations running smoothly. This office-based role connects customers, field technicians, and office staff to ensure service calls are scheduled and executed efficiently.

You’ll coordinate daily schedules, dispatch as jobs are completed, communicate estimates and service expectations, and maintain accurate customer records. If you thrive in a fast-paced environment and value teamwork, apply today to join Lex Air Conditioning

Qualifications

• At least 2 years of dispatching experience.
• Call center experience strongly preferred.
• Excellent verbal and written communication skills.
• Strong organizational skills and the ability to manage multiple priorities at once.
• A customer-first mindset and a knack for solving problems under pressure.
• Comfort working in a fast-paced environment where schedules and priorities can change throughout the day.
• Basic computer proficiency and experience using scheduling or call center software.
• ServiceTitan experience is a plus!

Responsibilities

• Coordinate daily schedules for HVAC and plumbing technicians, ensuring service calls are assigned efficiently.
• Dispatch technicians as jobs are completed, balance workloads, and help optimize routes and response times.
• Communicate scheduling updates, estimated arrival times, and service expectations so customers know what to expect.
• Schedule return appointments when parts arrive and help get jobs completed as quickly as possible.
• Coordinate on-call technician schedules and communicate maintenance agreement details to customers and technicians.
• Maintain up-to-date customer records and service information.
• Identify scheduling challenges, adjust plans when priorities change, and keep management informed of operational concerns.
• Work closely with technicians, office staff, and leadership to deliver a smooth service experience from start to finish.

Skills

Dispatching

Call center experience

Verbal communication

Written communication

Organizational skills

Multitasking

Problem-solving under pressure

Computer proficiency

ServiceTitan experience

Tools

Scheduling software

CRM software

Job description

Lex Air Conditioning is seeking a Dispatcher to keep HVAC and plumbing operations running smoothly. This office-based role connects customers, field technicians, and office staff to ensure service calls are scheduled and executed efficiently.

You’ll coordinate daily schedules, dispatch as jobs are completed, communicate estimates and service expectations, and maintain accurate customer records. If you thrive in a fast-paced environment and value teamwork, apply today to join Lex Air Conditioning