HVAC Scheduling Dispatcher — Fast-Paced Impact

Polar Plumbing, Heating & Air Conditioning; City of Newburgh (NY); On-site; USD 30,000 - 44,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Paid time off

Reimbursements

Great training

Notary help

Commissions

Bonuses

Financial advisor access

Team environment

Uniforms

Positive environment

Job summary

Polar Plumbing, Heating & Air Conditioning in Newburgh, NY is seeking a full-time HVAC Scheduling Specialist - Dispatcher. In a fast-paced environment, you will answer calls, schedule service visits, and dispatch technicians while keeping customers informed and technicians aligned with daily priorities.

You’ll play a central role in coordinating daily operations, maintaining records, and supporting an exceptional level of service that has built the company’s trusted local reputation.

Qualifications

• Dispatch experience required.
• Office experience required.
• Customer service experience required.

Responsibilities

• Answer incoming calls with professionalism and empathy, directing requests to the right team.
• Coordinate service appointments to balance technician workloads and customer needs.
• Dispatch technicians efficiently and respond quickly to scheduling changes or emergencies as they arise.
• Maintain accurate customer and service records to ensure smooth daily operations.

Skills

Dispatch experience

Office experience

Customer service experience

Job description

Polar Plumbing, Heating & Air Conditioning in Newburgh, NY is seeking a full-time HVAC Scheduling Specialist - Dispatcher. In a fast-paced environment, you will answer calls, schedule service visits, and dispatch technicians while keeping customers informed and technicians aligned with daily priorities.

You’ll play a central role in coordinating daily operations, maintaining records, and supporting an exceptional level of service that has built the company’s trusted local reputation.