HVAC & Plumbing Service Dispatch Coordinator

Paradise-Plumbing,-Air-; Fort Lauderdale (FL); Vor Ort; USD 28.000 - 34.000; Vollzeit

Benefits dieser Stelle

Full medical, dental and vision

401(k) with company match

Ongoing training and education stipnds

Zusammenfassung

Paradise Plumbing & Air Conditioning is seeking a Dispatcher to manage the flow of service requests, dispatch technicians, and communicate with customers. You will gather detailed service information, schedule technicians by availability and proximity, and provide timely updates to customers.

Strong organizational skills and experience with dispatch software, CRM systems, and MS Office are essential. This role supports multiple service lines and collaborates with the service manager and field

Qualifikationen

• Proficient with service dispatch software, CRM, and MS Office.

Aufgaben

• Receive incoming service requests for one or more service lines from customers via phone, email, or online portals, demonstrating professionalism and exceptional customer service.
• Schedule and dispatch technicians based on availability, skill set, and proximity to ensure timely response to service requests.
• Maintain clear and effective communication with customers regarding technician arrival times, delays, and service updates.
• Monitor technician schedules and progress to optimize resource utilization and timely completion of jobs.
• Prioritize requests based on urgency, customer preferences, and business objectives.
• Coordinate with technicians to provide job details and special instructions.
• Track and update service job statuses in the system and maintain organized records.
• Assist with managing inventory levels of parts and supplies with warehouse.
• Handle customer inquiries and resolve issues to maintain high satisfaction.
• Collaborate with service manager, technicians, and team to address operational challenges.

Kenntnisse

Dispatcher software experience

CRM systems

Microsoft Office

HVAC knowledge

Plumbing knowledge

Electrical terminology

Strong organizational skills

Customer service

Ausbildung

High school diploma or equivalent

Jobbeschreibung

Paradise Plumbing & Air Conditioning is seeking a Dispatcher to manage the flow of service requests, dispatch technicians, and communicate with customers. You will gather detailed service information, schedule technicians by availability and proximity, and provide timely updates to customers.

Strong organizational skills and experience with dispatch software, CRM systems, and MS Office are essential. This role supports multiple service lines and collaborates with the service manager and field