Dispatch Specialist - HVAC & Plumbing Scheduling Pro

Lex Air Conditioning and Heating; Plano (TX); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Competitive hourly pay

Medical insurance

Dental insurance

Vision insurance

401(k) match

Paid time off

Holidays and sick leave

Training & development

Career growth

Job summary

Lex Air Conditioning is seeking a Dispatcher to coordinate HVAC and plumbing service calls, keep technicians on schedule, and inform customers on arrival times and expectations. You will balance workloads and adjust plans as priorities shift throughout the day.

The role emphasizes strong communication, organization, and collaboration with field teams to ensure smooth service delivery and positive customer experiences.

Qualifications

• Minimum 2 years of dispatching experience required.
• Call center experience is highly preferred.
• Excellent verbal and written communication skills.
• Strong organizational abilities with multiple priorities.
• Customer-first mindset with problem-solving under pressure.
• Ability to adapt in a fast-paced environment.

Responsibilities

• Coordinate daily schedules for HVAC and plumbing technicians.
• Dispatch technicians as jobs are completed and balance workloads.
• Communicate scheduling updates and service expectations to customers.
• Schedule follow-up visits for parts arrivals and job completion.
• Coordinate on-call technician schedules and maintenance agreements.
• Maintain accurate customer records and service information.
• Identify scheduling challenges and adjust plans as priorities change.
• Collaborate with technicians, office staff, and leadership.

Skills

Dispatching experience

Call center experience

Verbal and written communication

Organizational skills

Problem solving under pressure

Customer-first mindset

Multi-tasking

Scheduling software

ServiceTitan knowledge

Tools

ServiceTitan

Job description

Lex Air Conditioning is seeking a Dispatcher to coordinate HVAC and plumbing service calls, keep technicians on schedule, and inform customers on arrival times and expectations. You will balance workloads and adjust plans as priorities shift throughout the day.

The role emphasizes strong communication, organization, and collaboration with field teams to ensure smooth service delivery and positive customer experiences.