Service Dispatch & Operations Manager

Page Mechanical Group, Inc.; Mills River (NC); On-site; USD 42,000 - 54,000; Full time

Job summary

Page Mechanical Group, Inc. is seeking a capable service dispatcher to provide scheduling, communication and support for the service department.

The ideal candidate excels in problem solving when engaging with customers and technicians, emphasizing follow-through and maintaining a positive attitude. Responsibilities include dispatching emergency requests and ongoing maintenance in shop and field, tracking progress, opening and updating work orders, and coordinating with parts and sales to ensure

Qualifications

• Experience in scheduling service work and dispatching.
• Strong customer interaction and problem-solving abilities.
• Ability to stay organized and maintain follow-through under pressure.

Responsibilities

• Answer phones and receive service requests, quotes, and installations.
• Confirm customer scheduling of work and track progress of service orders.
• Dispatch field and shop technicians and update work orders as needed.
• Analyze customer problems and prepare logs and reports.
• Assist in time card entries, closing and invoicing work orders.
• Maintain customer files and daily KPI tracking.
• Coordinate with parts and sales to ensure a customer-friendly environment.
• Communicate with credit department to meet financial needs.

Skills

Scheduling & dispatching

Customer service

Problem solving

Communication

Time management

Job description

Page Mechanical Group, Inc. is seeking a capable service dispatcher to provide scheduling, communication and support for the service department.

The ideal candidate excels in problem solving when engaging with customers and technicians, emphasizing follow-through and maintaining a positive attitude. Responsibilities include dispatching emergency requests and ongoing maintenance in shop and field, tracking progress, opening and updating work orders, and coordinating with parts and sales to ensure