Service Dispatch & Field Operations Lead

Page Mechanical Group, Inc.; Asheville, Northern (NC, KY); Hybrid; USD 35,000 - 48,000; Full time

Job summary

Page Mechanical Group, Inc. in Asheville, NC seeks a dispatcher/service coordinator to provide scheduling, communication and support for the service department.

The role emphasizes follow-through, problem-solving with customers and technicians, and maintaining a professional appearance. Responsibilities include dispatching emergency requests and ongoing maintenance, coordinating field and shop technicians, updating work orders, and generating reports.

Qualifications

• Excellent problem-solving skills when interacting with customers and technicians.
• Positive attitude with strong follow-through.
• Ability to work effectively under pressure.

Responsibilities

• Answer phones and receive requests for service, quotes and installation.
• Confirm with customer scheduling of work.
• Track progress, check repair status of Technicians to ensure the timely servicing of customer orders.
• Schedule, assign work to Field and Shop Service Technicians.
• Opens and update work orders.
• Analyze customer problems and prepare reports and problem logs as requested.
• Assists in time card entries, reviewing, closing and invoicing work orders.
• Maintains customer files.
• Manages daily KPI’s and P&L’S.
• Works hand in hand with parts and sales managers to create a customer friendly environment.
• Communicates with the credit department to ensure financial needs are met.
• Maintain a professional and proper personal appearance at all times adhering to company policy.
• Flexible to work after hours when needed to meet customer needs.
• Maintain confidentiality relative to pricing, promotion, distribution, inventory, customer lists and financial reports.
• Performs related duties as assigned.

Skills

Scheduling

Customer service

Communication

Problem solving

Time management

Data entry

Reporting

Job description

Page Mechanical Group, Inc. in Asheville, NC seeks a dispatcher/service coordinator to provide scheduling, communication and support for the service department.

The role emphasizes follow-through, problem-solving with customers and technicians, and maintaining a professional appearance. Responsibilities include dispatching emergency requests and ongoing maintenance, coordinating field and shop technicians, updating work orders, and generating reports.