Service Operations Manager: Dispatch & Support

Page Mechanical Group, Inc.; Greenville (NC); On-site; USD 52,000 - 76,000; Full time

Job summary

Hills Machinery in Wilson, NC seeks a Service Manager to coordinate scheduling, communication and support for the service department. You will dispatch emergency and maintenance work in shop and field, and ensure timely service delivery.

Must have strong problem solving and communication skills, with the ability to work under pressure and maintain accurate records. Collaboration with parts and sales is essential to create a customer-friendly environment.

Qualifications

• High school diploma or GED required; college or trade school preferred.
• Proficient in computer software (Word, Excel).
• Strong written and verbal communication skills.
• Problem solving and accuracy with high attention to detail.
• Ability to work with minimal supervision and meet deadlines.

Responsibilities

• Answer phones and receive service requests, quotes and installation.
• Confirm customer scheduling of work and track progress.
• Dispatch field and shop service technicians for timely service.
• Open and update work orders; analyze problems and prepare reports.
• Assist time card entries, review and close work orders; maintain files.
• Manage daily KPI’s and P&L; collaborate with parts and sales teams.
• Maintain confidentiality of pricing, promotions, inventory and financial reports.
• Perform related duties as assigned.

Skills

Computer proficiency

Communication

Problem solving

Organizational skills

Basic math skills

Education

High school diploma or GED

College or trade school preferred

Tools

Word

Excel

Job description

Hills Machinery in Wilson, NC seeks a Service Manager to coordinate scheduling, communication and support for the service department. You will dispatch emergency and maintenance work in shop and field, and ensure timely service delivery.

Must have strong problem solving and communication skills, with the ability to work under pressure and maintain accurate records. Collaboration with parts and sales is essential to create a customer-friendly environment.