Service Dispatcher

Uloop Inc.; Miami (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

Uloop Inc. is seeking a Service Dispatcher to join a dispatcher and service coordinator team, reporting to the Service Manager. This role coordinates technician routing, customer appointments, and real-time schedule adjustments across the local service area.

You will schedule field service appointments, manage technician routes, and provide timely status updates within the Miami service area. This entry-level role requires a high school diploma and proficiency in Microsoft Office and CRM systems.

Qualifications

• Entry-level experience in service dispatching.
• High school diploma or equivalent.
• Familiarity with Microsoft Office and customer relationship management systems.
• Strong communication and multitasking skills.
• Effective time management skills.

Responsibilities

• Schedule field service appointments and coordinate technician dispatching.
• Manage technician routes across the local service area.
• Coordinate customer appointments and provide timely status updates.
• Create, update, and maintain accurate work orders.
• Handle service calls and assess priorities.
• Monitor schedules and make real-time adjustments as service needs change.

Skills

Communication skills

Multitasking

Time management

Microsoft Office

CRM systems

Education

High school diploma

Tools

Microsoft Office

CRM systems

Job description

Job Description The Service Dispatcher supports field service repairs as part of a dispatcher and service coordinator team, reporting to the Service Manager. This role coordinates technician routing, customer appointments, and real-time schedule adjustments across the local service area.

Responsibilities

• Schedule field service appointments and coordinate technician dispatching.
• Manage technician routes across the local service area.
• Coordinate customer appointments and provide timely status updates.
• Create, update, and maintain accurate work orders.
• Handle service calls and assess priorities.
• Monitor schedules and make real-time adjustments as service needs change.

Preferred Qualifications

• Entry-level experience in service dispatching.
• High school diploma or equivalent.
• Familiarity with Microsoft Office and customer relationship management systems.
• Strong communication and multitasking skills.
• Effective time management skills.