Service Dispatch & Scheduling Coordinator

DWD Mechanical Contractor Inc.; Morton (PA); On-site; USD 30,000 - 40,000; Full time

Job summary

A mechanical contractor company based in Pennsylvania is seeking an Entry Level Dispatcher. The ideal candidate will oversee scheduling for service technicians, respond to emergency service calls, and coordinate equipment start-ups. Responsibilities include managing schedules and customer information, following up with technicians, and supporting project management. Strong communication and multitasking skills are essential for success in this full-time position.

Qualifications

• Emergency service equivalent experience/knowledge.
• Familiarity with dispatching software a plus.
• Knowledge of mechanical and plumbing systems a plus.

Responsibilities

• Schedule service and maintenance needs for customers.
• Work with technicians for scheduling and support.
• Coordinate project start-ups and service requests with Project Managers.
• Manage daily and weekly schedules.
• Follow up on open service calls with technicians.
• Act as a resource for service technicians.

Skills

Strong verbal skills

Strong written skills

Strong organizational skills

Strong communication skills

Customer service skills

Ability to multi-task

Tools

Microsoft 360 suite

Dispatch software

Job description

A mechanical contractor company based in Pennsylvania is seeking an Entry Level Dispatcher. The ideal candidate will oversee scheduling for service technicians, respond to emergency service calls, and coordinate equipment start-ups. Responsibilities include managing schedules and customer information, following up with technicians, and supporting project management. Strong communication and multitasking skills are essential for success in this full-time position.