Service Dispatcher

DWD Mechanical Contractor Inc.; Morton (PA); On-site; USD 30,000 - 40,000; Full time

Job summary

A mechanical contractor company based in Pennsylvania is seeking an Entry Level Dispatcher. The ideal candidate will oversee scheduling for service technicians, respond to emergency service calls, and coordinate equipment start-ups. Responsibilities include managing schedules and customer information, following up with technicians, and supporting project management. Strong communication and multitasking skills are essential for success in this full-time position.

Qualifications

• Emergency service equivalent experience/knowledge.
• Familiarity with dispatching software a plus.
• Knowledge of mechanical and plumbing systems a plus.

Responsibilities

• Schedule service and maintenance needs for customers.
• Work with technicians for scheduling and support.
• Coordinate project start-ups and service requests with Project Managers.
• Manage daily and weekly schedules.
• Follow up on open service calls with technicians.
• Act as a resource for service technicians.

Skills

Strong verbal skills

Strong written skills

Strong organizational skills

Strong communication skills

Customer service skills

Ability to multi-task

Tools

Microsoft 360 suite

Dispatch software

Job description

The ideal candidate will be responsible for day to day dispatching of service technicians.

Receive and schedule emergency service calls, coordinate and schedule equipment start‑ups, and schedule manpower for project work. Effectively monitor and present updates on services, projects/start‑ups to Project Manager, customer and/or Account Manager.

Responsibilities

• Work directly with customers scheduling their service and maintenance needs.
• Work directly with technicians, scheduling and any support needs.
• Work with Project Managers and Account Managers coordinating project start‑ups and service requests.
• Balance daily and weekly look‑ahead schedule.
• Use dispatch software; manage customer/contact information and asset lists.
• Follow up with technicians on open service calls.
• Act as a resource to the service technicians.

Qualifications

• Emergency service equivalent experience/knowledge.
• Strong verbal, written, and organizational skills.
• Strong communication and customer service skills.
• Strong ability to multi‑task.
• Familiarity with Microsoft 360 suite.
• Familiarity with dispatching software a plus.
• Knowledge of mechanical and plumbing systems a plus.

Seniority level

Entry level

Employment type

Full‑time