Service Dispatch Coordinator

Griffen Plumbing & Heating; Elkhart (IN); On-site; USD 28,000 - 34,000; Full time

Job summary

Griffen Plumbing and Heating, LLC is seeking a Service Dispatcher to coordinate the daily activities of the Service Department, scheduling technicians, communicating with customers, and maintaining accurate service information in BuildOps.

This full-time, in-office role requires strong organizational skills, the ability to multitask in a fast-paced environment, and clear communication to keep technicians, customers, and management informed about progress, delays, and changes.

Qualifications

• Must be highly organized and able to manage multiple priorities in a fast-paced environment.
• Excellent communication skills with customers and technicians.
• Attention to detail and follow-through are essential.

Responsibilities

• Schedule and dispatch technicians for service calls.
• Communicate arrival times, delays, and changes to customers.
• Create and update service calls and work orders in BuildOps; maintain accuracy of customer and job details.

Skills

Scheduling & Dispatch

Customer communication

Organization

Multitasking

Attention to detail

Tools

BuildOps

Job description

Griffen Plumbing and Heating, LLC is seeking a Service Dispatcher to coordinate the daily activities of the Service Department, scheduling technicians, communicating with customers, and maintaining accurate service information in BuildOps.

This full-time, in-office role requires strong organizational skills, the ability to multitask in a fast-paced environment, and clear communication to keep technicians, customers, and management informed about progress, delays, and changes.