Service Dispatch & Operations Coordinator

Patterson Companies, Inc.; Mendota Heights (MN); On-site; CAD 42,000 - 62,000; Full time

Job summary

Patterson Companies is seeking a Service Coordinator to expertly dispatch and schedule service requests, ensuring efficient resource planning for technicians and timely response to client needs.

The role requires strong customer service, communication, and organizational skills, with experience in dispatching and CRM reporting. A high school diploma and proficiency in Microsoft Office are expected; SAP knowledge is a plus.

Qualifications

• High school diploma or any other relevant experience.
• 1-3 years of dispatching experience.
• Bookkeeping/accounting experience preferred.

Responsibilities

• Actively triage all calls and inquiries from customers.
• Assigns and schedules service requests from clients or company personnel.
• Manages resources efficiently and effectively for all scheduled services.
• Monitors service orders assigned to technicians.
• Responsible for the life cycle of service order (creates, edits, completes and invoice service orders).
• Reconciles various CRM reports on a monthly basis.
• Mantains parts and rental equipment inventory.
• Process returned merchandise and warranty claims.
• Works closely with the Branch Procurement Specialist(s) with resource and project planning.
• Demonstrates a commitment to Patterson values & professionalism through appropriate conduct at all times.
• Performs other duties as assigned.

Skills

Customer service

Verbal communication

Written communication

Organizational skills

Multi-tasking

Decision-making

Attention to detail

Dispatching

Problem solving

Microsoft Office 365

SAP

CRM software

Education

High school diploma

Tools

Microsoft Office 365

SAP

CRM software

Job description

Patterson Companies is seeking a Service Coordinator to expertly dispatch and schedule service requests, ensuring efficient resource planning for technicians and timely response to client needs.

The role requires strong customer service, communication, and organizational skills, with experience in dispatching and CRM reporting. A high school diploma and proficiency in Microsoft Office are expected; SAP knowledge is a plus.