Service Delivery & Dispatch Coordinator

Technical Adventures LLC; New Jersey; On-site; USD 45,000 - 70,000; Full time

Job summary

Technical Adventures LLC seeks a Service Coordinator to be the backbone of proactive service delivery. You will manage incoming service requests, coordinate dispatch and project activities, oversee inventory, and provide comprehensive administrative support to ensure deadlines are met and expectations are clearly communicated.

You will liaise with clients, field technicians, and internal teams to maintain accurate records, improve processes, and support billing and reporting tasks as needed.

Responsibilities

• Manage incoming service requests via email, ticketing system (e.g., Autotask), and collaboration platforms (e.g., MS Teams).
• Log, update, and assign work tickets with consistent details and formatting.
• Schedule and dispatch technical resources (remotely or onsite) based on SLA requirements and project needs.
• Provide clients with timely status updates and clear explanations of service processes.
• Coordinate with management, technical teams, and inventory staff to ensure transparency and aligned expectations.
• Organize calendars, appointments, and office communications; track orders and distribute mail/packages.

Job description

Technical Adventures LLC seeks a Service Coordinator to be the backbone of proactive service delivery. You will manage incoming service requests, coordinate dispatch and project activities, oversee inventory, and provide comprehensive administrative support to ensure deadlines are met and expectations are clearly communicated.

You will liaise with clients, field technicians, and internal teams to maintain accurate records, improve processes, and support billing and reporting tasks as needed.