Service Dispatch & Coordination Specialist

Material Handling Inc.; Chattanooga (TN); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health Insurance

401(k) with Employer Match

Paid Time Off

Job summary

Material Handling Inc. is seeking a Service Coordinator who thrives in a fast-paced environment that values organization, communication, and execution. You will coordinate requests, dispatch technicians, and maintain records to keep service operations running smoothly.

The role requires strong organizational and communication skills, with a focus on customer satisfaction and cross-team collaboration. A background in service coordination or admin work is preferred, with proficiency in service

Qualifications

• High school diploma, GED, or technical school graduate preferred.
• Experience in service coordination, dispatch, customer service, or administrative role preferred.
• Experience using service scheduling or dispatch software is highly preferred.
• Strong organizational and time management skills with the ability to prioritize multiple responsibilities.
• Excellent verbal and written communication skills.
• Experience within industrial equipment or service-based industry is a plus, but not required.

Responsibilities

• Coordinate incoming service requests and dispatch technicians to customer locations.
• Schedule and prioritize service work to maximize technician productivity and customer satisfaction.
• Maintain daily technician activity records, labor entries, and service documentation.
• Process purchase orders and manage subcontracted service work.
• Create and maintain user accounts within Tinnacity and process internal purchase orders.
• Follow up on quoted repair work to support customer approvals and service completion.
• Process and manage warranty claims accurately and efficiently.
• Review Tinnacity errors, research discrepancies, and take corrective action.
• Communicate proactively with customers regarding scheduling, service updates, and repair status.
• Work closely with Service Managers, technicians, Parts, and other departments to ensure exceptional customer service.

Job description

Material Handling Inc. is seeking a Service Coordinator who thrives in a fast-paced environment that values organization, communication, and execution. You will coordinate requests, dispatch technicians, and maintain records to keep service operations running smoothly.

The role requires strong organizational and communication skills, with a focus on customer satisfaction and cross-team collaboration. A background in service coordination or admin work is preferred, with proficiency in service