Service Dispatch Coordinator — Scheduling & Customer Care

Patterson Companies, Inc.; Los Angeles, Northern (CA, KY); Hybrid; USD 35,000 - 45,000; Full time

Benefits offered by this job

Full Medical, Dental, Vision

401(k) Match

Paid Time Off

Holiday Pay

Volunteer Time Off

Educational Assistance

Parental and Adoption Leave

LifeWorks

Job summary

Patterson Dental is seeking a Service Coordinator to professionally dispatch and schedule service requests. The role requires autonomy in resource planning and coordinating technicians to ensure timely service delivery.

Key duties include triaging calls, managing service orders from creation to invoicing, and monthly CRM reporting. Collaboration with procurement and adherence to company values are essential for success in this role.

Qualifications

• Associates degree or higher preferred or 2-5 years industry experience.
• Strong customer service orientation with dispatching experience.
• Excellent written and verbal communication; detail oriented.
• Ability to learn and contribute to branch team.
• Proficient with MS 365 and SAP CRM platforms.

Responsibilities

• Triages calls and inquiries from customers.
• Assigns and schedules service requests from clients or personnel.
• Manages resources efficiently for all scheduled service.
• Monitors service orders assigned to technicians.
• Lifecycle ownership of service orders: create, edit, complete, invoice.
• Reconciles CRM reports monthly.
• Collaborates with Branch Procurement for planning.
• Upholds Patterson values and professionalism.

Skills

Customer service

Dispatching

Scheduling

Resource planning

Microsoft 365

SAP CRM

Education

Associate degree or higher preferred

Tools

SAP CRM

Microsoft 365

Job description

Patterson Dental is seeking a Service Coordinator to professionally dispatch and schedule service requests. The role requires autonomy in resource planning and coordinating technicians to ensure timely service delivery.

Key duties include triaging calls, managing service orders from creation to invoicing, and monthly CRM reporting. Collaboration with procurement and adherence to company values are essential for success in this role.