Service Dispatch & Coordination Specialist

Patterson Companies Careers

Los Angeles (CA)

On-site

USD 35,000 - 45,000

Full time

3 days ago

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Job summary

Patterson Dental is seeking a TechEdge Service Coordinator responsible for dispatching and scheduling service requests with a high degree of autonomy in resource planning. The role requires coordinating service technicians, triaging calls, and maintaining service orders throughout their lifecycle.

Ideal candidates have 2–5 years in dispatch or customer service, strong communication, and proficiency with Microsoft 365 and SAP CRM.

Qualifications

Associates degree or higher preferred or 2–5 years equivalent industry experience.
Strong customer service orientation with dispatching experience and excellent written and verbal communication.
Strong planning, organization, multitasking, and attention to detail.
Ability to learn and contribute to branch team environment; proficient with Microsoft 365 and SAP CRM.

Responsibilities

Triages calls and inquiries from customers.
Assigns and schedules service requests from clients or company personnel.
Manages resources efficiently for all scheduled service.
Monitors service orders and manages life cycle of service orders (create, edit, complete, invoice).
Reconciles CRM reports monthly.
Collaborates with Branch Procurement Specialist on planning.
Demonstrates Patterson values and professionalism.
Performs other service coordinator duties as assigned.