Scheduling Coordinator

Mulhaupts; Lafayette (IN); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

PTO / Paid holidays

401(k) / Retirement benefits

Job summary

Mulhaupt's, Inc. seeks a Service Coordinator in Lafayette, IN to serve as the central hub for service operations. You will manage field technicians' schedules, respond to client inquiries, and ensure work orders are accurate and ready for billing.

This role emphasizes strong communication, organization, and problem-solving while supporting smooth billing workflows in a fast-paced environment.

Qualifications

• Strong verbal and written communication skills.
• Customer-focused with detail-oriented approach.
• Ability to manage multiple tasks and deadlines.

Responsibilities

• Dispatch and manage daily service technicians' schedules.
• Respond to client calls and create/schedule work orders.
• Provide updates to clients and internal teams to resolve conflicts.
• Prioritize urgent service requests to meet SLAs.
• Coordinate with Supervisors to optimize resources and feasibility.
• Review work orders and ensure documentation for billing.
• Ensure timely collection of timecards and organize folders.
• Identify improvements to scheduling, dispatch, and docs.

Skills

Verbal communication

Customer service

Attention to detail

Time management

Problem solving

Adaptability

Education

High school diploma or equivalent

Tools

Business Central

FSM tools

Job description

Position Summary:

As a Service Coordinator, you will be the central hub for our service operations - managing the daily schedules of our field technicians, coordinating with clients, and ensuring work orders are accurate, timely, and properly documented. Your role is essential for maximizing technician productivity, maintaining customer satisfaction, and supporting smooth billing workflows.

Key Responsibilities:

• Dispatch and manage service technicians' daily schedules based on real-time job progress and client needs.
• Respond to inbound client calls, assess their needs, and create/schedule work orders efficiently.
• Communicate with clients, technicians, and internal teams to provide updates, resolve scheduling conflicts, and ensure a seamless service experience.
• Prioritize and manage urgent service requests, adjusting technician assignments as needed to meet service-level agreements.
• Collaborate with Field Supervisors / Service Managers to ensure the feasibility of scheduled jobs, optimizing resource utilization.
• Review work orders daily; ensure all necessary details are captured before submitting for billing.
• Confirm that job folders and documentation (e.g., Business Central, FSM tools) are returned promptly and organized.
• Review technician timecards to ensure hours are logged correctly and allocated to the right projects.
• Identify and propose improvements to scheduling, dispatch, and documentation processes to increase efficiency and reduce errors.

Required Skills & Competencies:

• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• High attention to detail and strong organizational abilities.
• Proven ability to manage time effectively and meet deadlines in a fast-paced environment.
• Strong problem-solving and analytical mindset.
• Ability to remain calm under pressure and adapt to changing priorities.

Educational / Experience Requirements:

• High school diploma or equivalent; additional education is a plus.
• Experience in dispatching, scheduling, or service coordination preferred.
• Experience with scheduling/field service software (e.g., Business Central, FSM tools) is highly advantageous.
• Familiarity with the geographic area and good map/navigation skills.

Physical Requirements:

• Prolonged periods of sitting at a desk, working on a computer.
• Occasionally lift up to 15 pounds.

Why Join Us / Benefits:

• Competitive pay.
• Health, dental, vision insurance.
• PTO / Paid holidays.
• 401(k) / Retirement benefits.