Service Dispatch & Operations Coordinator

EEONLINE; West Virginia; On-site; USD 42,000 - 72,000; Full time

Job summary

PacifiCorp is seeking a Service Coordinator to act as the essential link between customers and field teams, coordinating service requests, dispatching work orders, and maintaining critical records in SAP and RCMS. You will support invoicing, payroll entry, and day-to-day office operations to keep the team running smoothly.

The role requires strong communication, attention to detail, and the ability to multi-task in a fast-paced environment.

Qualifications

• High school diploma or GED required.
• 3 years general office or 2 years Administrative Assistant experience.
• 2 years Customer Service experience.
• Typing 40 WPM; clerical aptitude tested 80%+.
• Proficiency in MS Word, Excel, Outlook.

Responsibilities

• Prepare and dispatch trouble orders to service crews to correct hazardous conditions and interruptions in service.
• Dispatch orders to connect, disconnect, repair, remove/install, locate, etc. to proper work centers, crews, planners and supervisors for completion.
• Files and/or logs various job authorization, requisitions, work orders, service orders and construction schedules.
• Updates and maintains City and County clearances for new connections and rewires.
• Checks on job schedules and work in progress to assure completion, initiate additional service, reschedule or advise customers as to status of service.
• Type reports and correspondence, open and distribute mail, maintain record keeping systems and perform similar work of a clerical/office nature.

Skills

Customer service

Communication skills

Multi-tasking

Detail-oriented

Education

High school diploma or GED

Tools

MS Word

Excel

Outlook

Job description

PacifiCorp is seeking a Service Coordinator to act as the essential link between customers and field teams, coordinating service requests, dispatching work orders, and maintaining critical records in SAP and RCMS. You will support invoicing, payroll entry, and day-to-day office operations to keep the team running smoothly.

The role requires strong communication, attention to detail, and the ability to multi-task in a fast-paced environment.