TechEdge Service Coordinator

Patterson Companies, Inc.; Mendota Heights (MN); On-site; CAD 42,000 - 62,000; Full time

Job summary

Patterson Companies is seeking a Service Coordinator to expertly dispatch and schedule service requests, ensuring efficient resource planning for technicians and timely response to client needs.

The role requires strong customer service, communication, and organizational skills, with experience in dispatching and CRM reporting. A high school diploma and proficiency in Microsoft Office are expected; SAP knowledge is a plus.

Qualifications

• High school diploma or any other relevant experience.
• 1-3 years of dispatching experience.
• Bookkeeping/accounting experience preferred.

Responsibilities

• Actively triage all calls and inquiries from customers.
• Assigns and schedules service requests from clients or company personnel.
• Manages resources efficiently and effectively for all scheduled services.
• Monitors service orders assigned to technicians.
• Responsible for the life cycle of service order (creates, edits, completes and invoice service orders).
• Reconciles various CRM reports on a monthly basis.
• Mantains parts and rental equipment inventory.
• Process returned merchandise and warranty claims.
• Works closely with the Branch Procurement Specialist(s) with resource and project planning.
• Demonstrates a commitment to Patterson values & professionalism through appropriate conduct at all times.
• Performs other duties as assigned.

Skills

Customer service

Verbal communication

Written communication

Organizational skills

Multi-tasking

Decision-making

Attention to detail

Dispatching

Problem solving

Microsoft Office 365

SAP

CRM software

Education

High school diploma

Tools

Microsoft Office 365

SAP

CRM software

Job description

Patterson isn't just a place to work, it's a partner that cares about your success. One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to Patterson and believe that they build a stronger and successful organization.

Job Summary

The Service Coordinator will be responsible for providing a professional approach to dispatching and performing all duties related to the scheduling of requests for service. This role requires a high level of professional autonomy due to the nature of resource planning in assignment of service technicians to service requests.

Essential Functions

• Actively triage all calls and inquiries from customers.
• Assigns and schedules service requests from clients or company personnel.
• Manages resources efficiently and effectively for all scheduled services.
• Monitors service orders assigned to technicians.
• Responsible for the life cycle of service order (creates, edits, completes and invoice service orders).
• Reconciles various CRM reports on a monthly basis.
• Mantains parts and rental equipment inventory.
• Process returned merchandise and warranty claims.
• Works closely with the Branch Procurement Specialist(s) with resource and project planning.
• Demonstrates a commitment to Patterson values & professionalism through appropriate conduct at all times.
• Performs other duties as assigned.

Job Qualifications

• High school diploma or any other relevant experience.
• Previous customer service experience is required, along with excellent verbal/phone communication and organizational skills.
• Has strong organizational and multi-tasking skills, demonstrates sound judgment and excellent decision-making abilities, and shows a great attention to detail.
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
• 1-3 years' experience in dispatching.
• Previous working experience with project or resource coordination.
• Bookkeeping/accounting experience preferred.
• Mastering Microsoft Office Suite 365.
• Excellent communication skills, both written and verbal in English.
• Knowledge of SAP software is an asset.
• Knowledge of the dental industry is an asset.

At Patterson Companies, we live our values everyday. With more than 8,000 employees worldwide, we're responsible for providing dentists, veterinarians, animal producers, and farmers with the support they need to keep us and our animals healthy.