Service Dispatch & Customer Support (Sat Shifts)

Mr. Rooter LLC; Boiling Spring Lakes (NC); On-site; USD 11,365 - 16,186; Part time

Job summary

A plumbing service provider in North Carolina is seeking a Dispatcher/Customer Service Representative. In this role, you will handle incoming calls and schedule service calls while upholding a high level of customer service. Candidates should be self-motivated and enjoy helping others, possess strong communication skills, and have experience in the service industry. The position requires working on Saturdays and coordinating with customers and technicians to ensure service efficiency. Compensation starts at $10+/hour.

Qualifications

• Experience working in the Service Industry.
• Strong written and verbal communication skills.
• Detail-oriented with strong data entry skills.
• Team player who can work independently.
• Must be willing to work Saturdays.

Responsibilities

• Receive incoming calls in a professional and courteous manner.
• Prioritize and coordinate the scheduling of services.
• Coordinate delays in schedule with customers and service technicians.
• Use customer development techniques to solicit work through phone, email, and personal contacts.
• Perform other duties as needed which may include cross-training in related positions.

Job description

A plumbing service provider in North Carolina is seeking a Dispatcher/Customer Service Representative. In this role, you will handle incoming calls and schedule service calls while upholding a high level of customer service. Candidates should be self-motivated and enjoy helping others, possess strong communication skills, and have experience in the service industry. The position requires working on Saturdays and coordinating with customers and technicians to ensure service efficiency. Compensation starts at $10+/hour.