HVAC Dispatch & Customer Support Specialist

One Hour Heating & Air Conditioning of Kannapolis; Kannapolis (NC); Remote; USD 20,664 - 24,796; Full time

Benefits offered by this job

Flexible scheduling

World class training programs

Competitive pay

Job summary

A leading HVAC service provider in Kannapolis is seeking a Customer Service Representative/Dispatcher. In this role, you will be the first point of contact for customers, managing calls, dispatching services, and ensuring a high-quality customer experience. Preferred candidates will have strong verbal communication skills and experience in a customer service or dispatching role. The position offers up to $18 per hour and flexible scheduling options.

Qualifications

• Above-average verbal and telephone communication skills are essential.
• Must be able to work flexible hours including weekends.

Responsibilities

• Serve as a brand ambassador and first contact for customers.
• Manage office functions related to service calls including invoice review and parts ordering.

Skills

Verbal communication

Telephone communication

Computer software skills

Education

High school diploma or equivalent

Job description

A leading HVAC service provider in Kannapolis is seeking a Customer Service Representative/Dispatcher. In this role, you will be the first point of contact for customers, managing calls, dispatching services, and ensuring a high-quality customer experience. Preferred candidates will have strong verbal communication skills and experience in a customer service or dispatching role. The position offers up to $18 per hour and flexible scheduling options.