Dispatcher

Carolinasplumber; Mooresville (NC); On-site; USD 24,796 - 33,062; Full time

Job summary

Carolinasplumber in Mooresville, NC is seeking a Dispatcher to efficiently coordinate daily schedules for our plumbing services. The ideal candidate will be organized and customer-focused, excelling in a fast-paced environment. Responsibilities include scheduling technicians, answering customer inquiries, and maintaining job records.

Join a team that values professionalism and accountability, and contributes to exceptional customer service throughout the Greater Charlotte area.

Qualifications

• Minimum 2 years of customer service, dispatching, scheduling, or administrative experience.
• Strong communication and phone skills required.
• Ability to learn new software and processes quickly.

Responsibilities

• Scheduling and dispatching technicians to service calls and projects.
• Answering incoming calls and assisting customers.
• Maintaining accurate customer records and job documentation.

Skills

Organizational skills

Customer focus

Attention to detail

Multitasking

Strong communication skills

Education

High school diploma or equivalent

Tools

Housecall Pro or similar software

Job description

Pay starting between $18 - $24 per hour based on experience

Who We Are

The Plumbing Company of the Carolinas is a growing plumbing company based in Mooresville, NC, serving both commercial and residential customers throughout the Greater Charlotte area. We specialize in providing reliable plumbing service, maintenance, and project work while focusing on exceptional customer service and strong relationships with our clients. Our team is built on professionalism, accountability, teamwork, and continuous improvement. As we continue to grow, we are looking for motivated individuals who want to build a long-term career with a company that values its employees and invests in their success.

About the Role

The Dispatcher is responsible for coordinating daily schedules, communicating with customers and technicians, and ensuring jobs are completed efficiently. This position serves as the communication hub between the field and office teams.

Responsibilities

• Scheduling and dispatching technicians to service calls and projects
• Monitoring technician progress and adjusting schedules as needed
• Answering incoming calls and assisting customers
• Creating and managing work orders
• Communicating arrival times and job updates to customers
• Coordinating emergency and priority service requests
• Assisting with invoicing and administrative tasks
• Maintaining accurate customer records and job documentation
• Supporting daily office operations
• Participating in an on-call rotation every third week to coordinate after-hours service requests

The ideal candidate is organized, customer-focused, detail-oriented, and thrives in a fast-paced environment.

This position is based in our office located in Mooresville, NC. The work environment is professional, fast-paced, and team-oriented. Dispatchers spend most of their day working on a computer, answering phones, coordinating schedules, and communicating with customers and field technicians. This role requires sitting for extended periods, frequent phone and computer use, and the ability to manage multiple priorities throughout the day. Team members work closely with management, technicians, and customers to ensure exceptional service and smooth daily operations.

Requirements

• High school diploma or equivalent
• Minimum 2 years of customer service, dispatching, scheduling, or administrative experience
• Strong communication and phone skills
• Excellent organizational and multitasking abilities
• Ability to remain calm and professional in a fast-paced environment
• Dependable attendance and punctuality
• Ability to learn new software and processes quickly
• Experience in plumbing, HVAC, electrical, construction, or home services preferred
• Experience with Housecall Pro or similar field service software preferred