Service Dispatch Coordinator: On-Call Rotation

Carolinasplumber; Mooresville (NC); On-site; USD 24,796 - 33,062; Full time

Job summary

Carolinasplumber in Mooresville, NC is seeking a Dispatcher to efficiently coordinate daily schedules for our plumbing services. The ideal candidate will be organized and customer-focused, excelling in a fast-paced environment. Responsibilities include scheduling technicians, answering customer inquiries, and maintaining job records.

Join a team that values professionalism and accountability, and contributes to exceptional customer service throughout the Greater Charlotte area.

Qualifications

• Minimum 2 years of customer service, dispatching, scheduling, or administrative experience.
• Strong communication and phone skills required.
• Ability to learn new software and processes quickly.

Responsibilities

• Scheduling and dispatching technicians to service calls and projects.
• Answering incoming calls and assisting customers.
• Maintaining accurate customer records and job documentation.

Skills

Organizational skills

Customer focus

Attention to detail

Multitasking

Strong communication skills

Education

High school diploma or equivalent

Tools

Housecall Pro or similar software

Job description

Carolinasplumber in Mooresville, NC is seeking a Dispatcher to efficiently coordinate daily schedules for our plumbing services. The ideal candidate will be organized and customer-focused, excelling in a fast-paced environment. Responsibilities include scheduling technicians, answering customer inquiries, and maintaining job records.

Join a team that values professionalism and accountability, and contributes to exceptional customer service throughout the Greater Charlotte area.