Customer-Focused Dispatcher & CSR (Evenings/Weekends)

OM Internships; Raleigh (NC); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Medical insurance

Paid time off

401k match

Dental insurance

Job summary

NC Water Heaters is seeking a part-time Dispatcher/Customer Service Representative to join our Raleigh office. The ideal candidate will understand plumbing, electrical, and home remodeling terminology to enhance customer interactions and schedule optimization.

You’ll cover evenings and weekends, with daytime shifts during maternity leave, and have the potential to transition to full-time. The team emphasizes support, cross-training, and strong customer focus in a comfortable office environment.

Qualifications

• 3-5 years proven experience in a comparable role.
• Excellent written and verbal communication skills.
• Ability to address complaints and issues with effective solutions and a positive attitude.
• Passion for delighting customers with above and beyond service.
• Excellent time-management and prioritization skills.
• Familiarity with Service Titan or comparable CRM system.

Responsibilities

• Manage inbound customer communications - Answer incoming calls and emails to address customer questions, requests and issues.
• Resource Allocation: Assign technicians to locations based on urgency and skill, optimizing the daily job board.
• Real-Time Monitoring: Track the location and status of technicians using GPS and specialized software.
• Track interactions in CRM - Record customers interactions in internal system for cross-functional awareness and relationship development.
• Contribute to routine CSR tasks - Follow-ups, Communicate with Technicians on call, Account Receivable tasks and others.

Skills

Customer service

Communication

Time management

Problem solving

Service Titan

Tools

Service Titan

Job description

NC Water Heaters is seeking a part-time Dispatcher/Customer Service Representative to join our Raleigh office. The ideal candidate will understand plumbing, electrical, and home remodeling terminology to enhance customer interactions and schedule optimization.

You’ll cover evenings and weekends, with daytime shifts during maternity leave, and have the potential to transition to full-time. The team emphasizes support, cross-training, and strong customer focus in a comfortable office environment.