Customer Service Representative Service Dispatcher PartTime

Atlantic Staffing Consultants; West Virginia; In loco; USD 25.000 - 30.000; Part-time

Descrizione del lavoro

Atlantic Staffing Consultants is seeking an experienced Customer Service Representative / Service Dispatcher for a Raleigh, NC area client. This part-time, temp-to-hire role supports a busy plumbing, HVAC, and electrical service team.

The position requires coordinating technicians, scheduling service calls, and delivering exceptional customer service while managing orders and maintenance visits. This role is 30 hours per week, with pay between $18–$22 per hour, based on experience.

Competenze

• Minimum experience in customer service or service dispatch.
• Experience with maintenance scheduling or service agreements preferred.
• Experience in plumbing/HVAC/electrical or home-service industry preferred.
• Strong organizational, communication, and multitasking skills.
• Proficient with scheduling software and CRMs.
• Detail-oriented and professional in a fast-paced environment.

Mansioni

• Answer incoming customer calls and respond to service requests professionally.
• Schedule, dispatch, and coordinate service technicians.
• Manage service calls from initial booking through completion.
• Coordinate maintenance agreements, preventive maintenance, and recurring service visits.
• Communicate appointment times, technician arrivals, and service updates to customers.
• Prioritize emergency and time-sensitive service requests.
• Maintain accurate work orders, customer records, and service notes.
• Follow up on open service calls, estimates, and customer concerns.
• Coordinate with technicians, service managers, and office staff.
• Help maximize technician productivity and minimize scheduling gaps.

Conoscenze

Customer service

Service dispatch

Scheduling software

CRM systems

Multitasking

Communication

Organizational skills

Descrizione del lavoro

Atlantic Staffing is seeking an experienced Customer Service Representative / Service Dispatcher for a client in the Raleigh area. This is a temp-to-hire opportunity supporting a busy plumbing, HVAC, and electrical service team. The position coordinates technicians, schedules service calls, and provides excellent customer service.

Employment Type: Temp-to-Hire, Part-time (30 hours per week)

Schedule: Part-time, Monday-Friday from 8:30 am to 2:30 pm with a 30-minute unpaid break

Pay: $18–$22/hour, based on experience

Location: Raleigh, NC

Responsibilities of the Customer Service Rep / Dispatcher

• Answer incoming customer calls and respond to service requests professionally.
• Schedule, dispatch, and coordinate service technicians.
• Manage service calls from initial booking through completion.
• Coordinate maintenance agreements, preventive maintenance, and recurring service visits.
• Communicate appointment times, technician arrivals, and service updates to customers.
• Prioritize emergency and time-sensitive service requests.
• Maintain accurate work orders, customer records, and service notes.
• Follow up on open service calls, estimates, and customer concerns.
• Coordinate with technicians, service managers, and office staff.
• Help maximize technician productivity and minimize scheduling gaps.

Qualifications of the Customer Service Rep / Dispatcher

• Previous customer service and/or service dispatch experience.
• Experience with maintenance scheduling or service agreements strongly preferred.
• Plumbing, HVAC, electrical, or other home-service industry experience preferred.
• Strong organizational, communication, and multitasking skills.
• Ability to prioritize urgent requests and adapt to changing schedules.
• Comfortable using scheduling software, CRM systems, and computers.
• Dependable, detail-oriented, and able to remain professional in a fast-paced environment.

The ideal candidate is organized, solutions-oriented, and customer-focused, with the ability to communicate effectively with both customers and field technicians.

Equal Employment Opportunity & Pre-Employment Screening

Atlantic Staffing Consultants is an equal opportunity employer. We will consider all qualified applicants for employment without regard to any status protected by applicable federal, state, or local law.

Candidates offered employment through Atlantic Staffing Consultants are subject to applicable pre-employment screening requirements, which may include drug screening and criminal and employment background checks.

Atlantic Staffing Consultants participates in E-Verify to confirm employment eligibility in the United States.