Service Dispatch & Customer Support Coordinator

Southland Industries; Saratoga Springs (UT); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

401(k) match

Medical/dental/vision insurance

Annual bonus

Life insurance

Disability insurance

FSAs

Parental leave

Paid holidays & vacation

Training & memberships

Wellness benefits

Job summary

Southland Industries in Utah seeks an organized Service Administrator to support the Service Team by handling customer calls, scheduling technicians, processing work orders and billings, and researching discrepancies.

The role requires a high school diploma or GED, 2+ years of related experience, and strong communication and multitasking skills. Proficiency in Excel and Word is expected, with an attractive benefits package offered.

Qualifications

• Minimum high school diploma or GED.
• Associate degree (AA) preferred.
• 2+ years related experience and/or training.
• Solid verbal and written communication skills.
• Solid customer service skills.
• Solid ability to multi-task and prioritize.
• Good attention to detail.
• Good Excel and Word skills.

Responsibilities

• Respond to customer calls and inquiries, dispatch service technicians, and coordinate scheduling.
• Process work orders and billing procedures.
• Research and resolve discrepancies in expenses and reports.
• Generate and interpret various reports and maintain customer accounts.
• Coordinate materials, subcontractors, and equipment as needed for projects.
• Support PMs, PEs and techs on larger and smaller projects.
• Assist with onboarding and development of the Service Administrator.

Skills

Verbal communication

Written communication

Customer service

Multi-tasking

Attention to detail

Excel

Word

Education

High School Diploma or GED

Associate degree (AA) preferred

Tools

Excel

Word

Job description

Southland Industries in Utah seeks an organized Service Administrator to support the Service Team by handling customer calls, scheduling technicians, processing work orders and billings, and researching discrepancies.

The role requires a high school diploma or GED, 2+ years of related experience, and strong communication and multitasking skills. Proficiency in Excel and Word is expected, with an attractive benefits package offered.