Service Coordinator & Dispatch Specialist

Southland Industries, Inc.; Tempe (AZ); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

401(k) match

Health insurance

Annual bonus

Life insurance

Disability insurance

FSA (pre-tax)

Job summary

Southland Industries in Tempe, AZ, is seeking an administrative support specialist for the Service Team. You will respond to customer inquiries, assign and dispatch technicians, and process work orders and billings to ensure timely service delivery.

The role involves coordinating resources, maintaining project documents, and supporting PMs and technicians on various projects. Strong communication, multitasking, and Excel/Word skills are essential.

Qualifications

• Minimum high school diploma or GED.
• 2+ years related experience and/or training.
• Solid verbal and written communication skills.
• Solid ability to multi-task and prioritize.
• Good Excel and Word skills.

Responsibilities

• Provides general administrative support to the Service Team, which may include responding to customer calls and inquiries, assigning and dispatching service technicians, processing work orders and billings, and researching and resolving discrepancies.
• Serves as primary point of contact for assigned teams’ customers.
• Receives customer warranty calls and service calls, determines the nature and extent of the service problem, and schedules the appropriate service to address the customer’s needs.
• Assigns and dispatches the appropriate service technician to match the needs of the call in a timely manner. Informs customers of ETAs and notifies them of any delays as they occur.
• Manages work order documents and project invoicing (A/P).
• Provides labor resources to support PMs, PEs and techs for large and small projects.
• Coordinates materials, sub-contractors and equipment based on needs, skillsets and availability.
• Responsible for generating, interpreting and printing various reports. Dispatch Field Technician and coordination. Facilitates technician onboarding.
• Researches and resolves expenses and reports discrepancies. Updates and retains customer account information related to special billing conditions, tax status, invoice approval contacts, billing addresses and special billing rates. Prepares yearly, monthly and weekly execution plans for Preventive Maintenance, Repair and Replacement work.
• Partners with other team members on accounts receivable and Customer Satisfaction, including Client follow-up / Retention program - Projects & Agreements - and satisfaction management.
• May assist with onboarding and developing Service Administrator.

Skills

Verbal communication

Written communication

Multi-tasking

Prioritization

Customer service

Education

High school diploma or GED

Tools

Excel

Word

Job description

Southland Industries in Tempe, AZ, is seeking an administrative support specialist for the Service Team. You will respond to customer inquiries, assign and dispatch technicians, and process work orders and billings to ensure timely service delivery.

The role involves coordinating resources, maintaining project documents, and supporting PMs and technicians on various projects. Strong communication, multitasking, and Excel/Word skills are essential.