Client Services & Field Dispatch Coordinator

Southland Industries; Pflugerville (TX); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

50% company match (no cap)

Medical, dental, and vision insurance

Annual bonus program

Paid parental leave

Paid holidays, vacation, and personal 

Training/professional development

Wellness benefits

Job summary

Southland Industries is seeking an experienced Administrative Support specialist to assist the Service Team with customer calls, work orders, scheduling, and billing tasks. You will serve as the primary contact for customers and help ensure timely service delivery.

Responsibilities include dispatching technicians, maintaining accounts, generating reports, and supporting project administration. Strong communication, multi-tasking, and detail-oriented skills are essential in a fast-paced,

Qualifications

• Minimum high school diploma or GED.
• Associate degree (AA) preferred.
• 2+ years related experience and/or training.
• Solid verbal and written communication skills.
• Solid customer service skills.
• Solid ability to multi-task and prioritize.
• Good attention to detail.
• Good Excel and Word skills.

Responsibilities

• Receives customer warranty calls and service calls, determines the nature and extent of the service problem, and schedules the appropriate service to address the customer’s needs.
• Assigns and dispatches the appropriate service technician to match the needs of the call in a timely manner. Informs customers of ETAs and notifies them of any delays as they occur.
• Manages work order documents and project invoicing (A/P).
• Provides labor resources to support PMs, PEs and techs for large and small projects.
• Coordinates materials, sub-contractors and equipment based on needs, skill sets and availability.
• Responsible for generating, interpreting and printing various reports. Dispatch Field Technician and coordination. Facilitates technician onboarding.
• Researches and resolves expenses and reports discrepancies. Updates and retains customer account information related to special billing conditions, tax status, invoice approval contacts, billing addresses and special billing rates. Prepares yearly, monthly and weekly execution plans for Preventive Maintenance, Repair and Replacement work.
• Partners with other team members on accounts receivable and Customer Satisfaction, including Client follow-up / Retention program – Projects & Agreements – and satisfaction management.
• May assist with onboarding and developing Service Administrator.

Skills

Verbal communication

Written communication

Customer service

Multi-tasking

Attention to detail

Education

High school diploma or GED

Associate degree (AA) preferred

Tools

Excel

Word

Job description

Southland Industries is seeking an experienced Administrative Support specialist to assist the Service Team with customer calls, work orders, scheduling, and billing tasks. You will serve as the primary contact for customers and help ensure timely service delivery.

Responsibilities include dispatching technicians, maintaining accounts, generating reports, and supporting project administration. Strong communication, multi-tasking, and detail-oriented skills are essential in a fast-paced,