Service Dispatch & Admin Coordinator

Southland Industries; Pflugerville (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

401(k) match

Medical insurance

Dental insurance

Vision insurance

Annual bonus

Life insurance

Disability insurance

Flexible spending plans

Paid parental leave

Paid holidays & vacation

Training & professional development

Wellness benefits

Job summary

Southland Industries seeks an Administrative Support Specialist to assist the Service Team. Responsibilities include responding to customer inquiries, dispatching technicians, processing work orders and billings, and resolving discrepancies.

Provides labor resources for projects, coordinates materials and subcontractors, generates reports, and supports onboarding of new personnel. Strong Excel/Word skills and attention to detail are essential in this role.

Qualifications

• Minimum high school diploma or GED
• Associate degree preferred
• 2+ years related experience and/or training
• Solid verbal and written communication skills
• Solid customer service skills
• Solid ability to multi-task and prioritize
• Good attention to detail
• Good Excel and Word skills

Responsibilities

• Serve as primary point of contact for assigned teams’ customers
• Receive warranty and service calls; determine nature of service; schedule appropriate service
• Assign and dispatch service technicians; inform customers of ETAs and delays
• Provide labor resources for PMs, PEs and techs; coordinate materials, subcontractors, equipment
• Generate, interpret and print reports; dispatch field technician and coordination; onboard technicians
• Research and resolve expenses and discrepancies; update customer account information and billing conditions
• Collaborate with team on accounts receivable and customer satisfaction; follow-up with clients
• Assist with onboarding and development of Service Administrator

Skills

Excel

Word

Customer service

Multi-tasking

Education

High school diploma

Associate degree

Tools

Microsoft Office

Job description

Southland Industries seeks an Administrative Support Specialist to assist the Service Team. Responsibilities include responding to customer inquiries, dispatching technicians, processing work orders and billings, and resolving discrepancies.

Provides labor resources for projects, coordinates materials and subcontractors, generates reports, and supports onboarding of new personnel. Strong Excel/Word skills and attention to detail are essential in this role.