Service Dispatch & Client Support Specialist

Southland Industries, Inc.; Las Vegas (NV); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

401(k) plan with 50% company match (no

100% vested retirement

Medical, dental, and vision insurance

Annual bonus program

Life, AD&D insurance

Disability income protection

Pre-tax flexible spending plans

Paid parental leave

Paid holidays, vacation, and personal

Training/professional development

Wellness benefits

Job summary

Southland Industries in Las Vegas, NV seeks an Administrative Support Specialist to back the Service Team. You will handle customer calls, dispatch technicians, process work orders and billing, and resolve discrepancies while supporting project administration.

Ideal candidates have a high school diploma or AA, 2+ years of related experience, and strong Excel/Word skills with excellent communication. Join a 100% employee‑owned company offering solid benefits and development opportunities.

Qualifications

• Minimum high school diploma or GED.
• Associate degree preferred.
• 2+ years related experience and/or training.
• Solid verbal and written communication skills.
• Solid customer service skills.
• Ability to multi-task and prioritize.
• Good attention to detail.
• Proficient in Excel and Word.

Responsibilities

• Respond to customer calls and inquiries and serve as primary contact for assigned teams’ customers.
• Assign and dispatch service technicians to match call needs and schedule appropriate service.
• Process work orders and billings and research and resolve discrepancies.
• Manage and print various reports; support PMs, PEs and techs on projects.
• Coordinate materials, subcontractors and equipment based on needs and availability.
• Assist with onboarding and developing the Service Administrator role.

Skills

Customer service

Communication skills

Multitasking

Attention to detail

Excel

Word skills

Education

High school diploma or GED

Associate degree

Tools

MS Office

Job description

Southland Industries in Las Vegas, NV seeks an Administrative Support Specialist to back the Service Team. You will handle customer calls, dispatch technicians, process work orders and billing, and resolve discrepancies while supporting project administration.

Ideal candidates have a high school diploma or AA, 2+ years of related experience, and strong Excel/Word skills with excellent communication. Join a 100% employee‑owned company offering solid benefits and development opportunities.