Field Service Dispatch & Coordination Specialist

Southland Industries Inc.; Saratoga Springs, Northern (UT, KY); Hybrid; USD 40,000 - 52,000; Full time

Benefits offered by this job

401(k) plan with 50% company match

Medical, dental, and vision insurance

Annual bonus program

Life insurance

Disability insurance

Pre-tax flexible spending plans

Paid parental leave

Paid holidays, vacation, and personal;

Training and professional development

Wellness benefits

Job summary

Southland Industries is seeking a capable Administrative Support professional to assist the Service Team by handling inquiries, dispatching technicians, processing work orders, and supporting billing processes. The role emphasizes strong communication and multi-tasking in a fast-paced service environment.

As a 100% employee-owned company, we offer a comprehensive benefits package and opportunities for professional development.

Qualifications

• Verbal and written communication skills are required.
• Customer service skills are essential for client interactions.
• Ability to multi-task and prioritize in a fast-paced environment.
• Strong attention to detail in documentation and billing.
• Proficiency with Excel and Word is preferred.

Responsibilities

• Serve as primary point of contact for assigned teams’ customers.
• Receive warranty and service calls, determine the problem, and schedule service.
• Assign and dispatch service technicians and inform customers of ETAs and delays.
• Manage work order documents and project invoicing (A/P).
• Provide labor resources to support PMs, PEs and techs for projects.
• Coordinate materials, subcontractors and equipment based on needs and availability.
• Generate and print various reports; dispatch field technicians and onboarding.

Skills

Verbal and written communication

Customer service

Multi-tasking

Attention to detail

Excel

Word

Education

High school diploma or GED

Associate degree (AA) preferred

Job description

Southland Industries is seeking a capable Administrative Support professional to assist the Service Team by handling inquiries, dispatching technicians, processing work orders, and supporting billing processes. The role emphasizes strong communication and multi-tasking in a fast-paced service environment.

As a 100% employee-owned company, we offer a comprehensive benefits package and opportunities for professional development.