Service Dispatch & Customer Care Specialist

Southland Industries; Las Vegas, Northern (NV, KY); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

401k with match

Health insurance

Annual bonus

Life insurance

Disability insurance

Pre-tax FSAs

Paid parental leave

Paid holidays

Training & memberships

Wellness benefits

Job summary

Southland Industries is seeking a detail-oriented Service Administrator to provide essential support to the Service Team. You will respond to customer inquiries, schedule technicians, manage work orders and billing, and help ensure accurate account records.

Ideal candidates will have strong communication, customer service skills and the ability to multi-task in a fast-paced environment. This on-site role offers comprehensive benefits and opportunities for professional development.

Qualifications

• Minimum high school diploma or GED.
• Associate degree (AA) preferred.
• 2+ years related experience and/or training.
• Solid verbal and written communication skills.
• Solid customer service skills.
• Solid ability to multi-task and prioritize.
• Good attention to detail.
• Good Excel and Word skills.

Responsibilities

• Serves as primary point of contact for assigned teams' customers.
• Receives customer warranty calls and service calls, determines the nature and extent of the service problem, and schedules the appropriate service to address the customer's needs.
• Assigns and dispatches the appropriate service technician to match the needs of the call in a timely manner. Informs customers of ETAs and notifies them of any delays as they occur.
• Manages work order documents and project invoicing (A/P).
• Provides labor resources to support PMs, PEs and techs for large and small projects.
• Coordinates materials, sub-contractors and equipment based on needs, skill sets and availability.
• Responsible for generating, interpreting and printing various reports. Dispatch Field Technician and coordination. Facilitates technician onboarding.
• Researches and resolves expenses and reports discrepancies. Updates and retains customer account information related to special billing conditions, tax status, invoice approval contacts, billing addresses and special billing rates. Prepares yearly, monthly and weekly execution plans for Preventive Maintenance, Repair and Replacement work.
• Partners with other team members on accounts receivable and Customer Satisfaction, including Client follow-up / Retention program - Projects & Agreements - and satisfaction management.
• May assist with onboarding and developing Service Administrator.

Skills

Verbal communication

Written communication

Customer service

Multi-tasking

Prioritization

Attention to detail

Education

High school diploma or GED

Associate degree (AA) preferred

Tools

Excel

Word

Job description

Southland Industries is seeking a detail-oriented Service Administrator to provide essential support to the Service Team. You will respond to customer inquiries, schedule technicians, manage work orders and billing, and help ensure accurate account records.

Ideal candidates will have strong communication, customer service skills and the ability to multi-task in a fast-paced environment. This on-site role offers comprehensive benefits and opportunities for professional development.