Service Dispatch & Customer Care Coordinator

Southland Industries; Tempe, Northern (AZ, KY); Hybrid; USD 40,000 - 52,000; Full time

Job summary

Southland Industries is seeking an Administrative Support specialist for the Service Team to help respond to customer inquiries, schedule service technicians, and process work orders and billings. You will act as primary liaison for assigned customers and coordinate with field staff to ensure timely service.

This role emphasizes strong communication, organization, and attention to detail, with opportunities to contribute to reports, onboarding, and process improvements within a 100%

Qualifications

• Minimum high school diploma or GED (AA preferred).
• 2+ years related experience and/or training.
• Solid verbal and written communication skills.
• Solid customer service skills.
• Strong ability to multi-task and prioritize.
• Good attention to detail; strong MS Office skills (Excel/Word).

Responsibilities

• Serves as primary point of contact for assigned customers.
• Receives warranty and service calls, determines service needs, and schedules technicians.
• Assigns and dispatches technicians, informs customers of ETAs and delays.
• Manages work order documents and project invoicing (A/P).
• Provides labor resources to support PMs, PEs and techs for projects.
• Coordinates materials, subcontractors, and equipment as needed.
• Generates, interprets, and prints various reports; coordinates dispatch and onboarding.
• Researches and resolves expenses and reports discrepancies; maintains customer accounts.

Skills

Verbal communication

Written communication

Customer service

Multi-tasking

Attention to detail

Education

High school diploma or GED

AA degree preferred

Tools

Excel

Word

Job description

Southland Industries is seeking an Administrative Support specialist for the Service Team to help respond to customer inquiries, schedule service technicians, and process work orders and billings. You will act as primary liaison for assigned customers and coordinate with field staff to ensure timely service.

This role emphasizes strong communication, organization, and attention to detail, with opportunities to contribute to reports, onboarding, and process improvements within a 100%