HVAC Service Dispatch & Administrative Coordinator

Southland Industries Inc.; Garden Grove (CA); On-site; USD 51,000 - 60,000; Full time

Benefits offered by this job

50% 401(k) company match

100% employee health insurance (family

Annual bonus program

Paid holidays and time off

Professional development opportunities

Wellness benefits

Job summary

Southland Industries in California is seeking an administrative dispatcher to support the Service Team by handling customer calls, assigning and dispatching technicians, processing work orders and billing, and researching discrepancies.

The role requires verifying service needs, coordinating with leadership on priorities for emergencies, and maintaining service logs and reports. Familiarity with Service Titan is a plus; strong communication is essential.

Qualifications

• Minimum high school diploma or GED.
• Previous dispatch experience preferred in HVAC industry.
• Good verbal and written communication skills.
• Good customer service skills.
• Ability to multi-task and prioritize.
• Attention to detail.
• Basic Excel and Word skills.

Responsibilities

• Assists with customer warranty calls and service calls, determines the nature and extent of the service problem, and schedules the appropriate service to address the customer’s needs.
• Assists with assigning and dispatching the appropriate service technician to match the needs of the call.
• Assists with partnering with leadership to establish priorities on all emergency and unscheduled work, based on need and current customer commitments.
• Maintains the service log books. Gathers and records information from the customer. Tracks calls and assignments in service operating software (Service Titan). Identifies manpower shortages and work backlog.
• Orders and tracks maintenance materials or parts as needed to perform scheduled work.
• Assists in Quality Control. Evaluates the response times, call-backs, and customer feedback.
• Provides management reports as needed. Compiles and analyzes information generated from calls and dispatches.
• Provides general administrative support for the customer care team including billing, contracts administration, filing, etc.

Skills

Customer service

Communication skills

Multi-tasking

Attention to detail

Excel & Word basics

Education

High school diploma or GED

Tools

Service Titan

Job description

Southland Industries in California is seeking an administrative dispatcher to support the Service Team by handling customer calls, assigning and dispatching technicians, processing work orders and billing, and researching discrepancies.

The role requires verifying service needs, coordinating with leadership on priorities for emergencies, and maintaining service logs and reports. Familiarity with Service Titan is a plus; strong communication is essential.