Service Dispatch & Admin Coordinator

Southland Industries, Inc.; Saratoga Springs (UT); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

401(k) plan with 50% company match (no

Medical, dental, and vision insurance

Annual bonus program

Life insurance

Disability insurance

Pre-tax flexible spending plans

Paid parental leave

Paid holidays, vacation, and personal

Training and memberships

Wellness benefits

Job summary

Southland Industries in Saratoga Springs, UT seeks an administrative support Specialist for the Service Team. Work includes handling customer calls, processing work orders and billings, and coordinating service dispatches to meet needs.

The role requires 2+ years of related experience, strong communication skills, and proficient Excel/Word use. This temp-to-hire position supports PMs, PEs, and technicians on projects and daily operations.

Qualifications

• Minimum high school diploma or GED.
• 2+ years related experience and/or training.
• Solid verbal and written communication skills.
• Solid ability to multi-task and prioritize.
• Good Excel and Word skills.

Responsibilities

• Provides general administrative support to the Service Team, including responding to customer calls and inquiries, and processing work orders and billings.
• Assigns and dispatches service technicians to match customer needs in a timely manner.
• Informs customers of ETAs and notifies them of any delays.
• Manages work order documents and project invoicing (A/P).
• Provides labor resources to support PMs, PEs and techs on projects.
• Coordinates materials, sub-contractors and equipment based on needs and availability.
• Generates, interprets and prints various reports; facilitates technician onboarding.
• Resolves expenses and reports discrepancies; maintains customer account information and billing conditions.
• Supports accounts receivable and customer satisfaction initiatives; may assist with onboarding Service Administrator.

Skills

Verbal and written communication

Multi-tasking

Excel and Word

Education

High school diploma or GED

Job description

Southland Industries in Saratoga Springs, UT seeks an administrative support Specialist for the Service Team. Work includes handling customer calls, processing work orders and billings, and coordinating service dispatches to meet needs.

The role requires 2+ years of related experience, strong communication skills, and proficient Excel/Word use. This temp-to-hire position supports PMs, PEs, and technicians on projects and daily operations.