Field Services Dispatcher & Projects Coordinator

Southland Industries; Kennewick (WA); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

401(k) plan with company match (no cap

Medical, dental, and vision insurance

Annual bonus program

Paid holidays, vacation, and personal/

Training/professional development

Wellness benefits

Job summary

Southland Industries is seeking a Service Coordinator to manage communications with Field Technicians and coordinate and dispatch jobs, while assisting with scheduling and delivering products and/or services from qualified suppliers and subcontractors.

The role supports Project Managers, Engineers and technicians, coordinates materials and subcontractors, and generates reports in the tracking system. It emphasizes accurate customer data, billing conditions, and schedules.

Qualifications

• Minimum high school diploma or GED.
• AA degree preferred but not required.
• 2+ years related experience and/or training; or equivalent combination of education and experience.
• Experience with COINS ERP a plus.
• Strong verbal and written communication skills.
• Excellent customer service skills.
• Strong ability to multi-task and prioritize.
• Strong attention to detail.
• Strong Microsoft Excel and Word skills.

Responsibilities

• Manages work order documents and project invoicing (A/P).
• Provides labor resources to support Project Managers, Project Engineers and technicians for large and small projects.
• Coordinates materials, sub-contractors and equipment based on needs, skill sets and availability.
• Responsible for generating, interpreting and printing various reports in our tracking system.
• Responsible for dispatching and coordinating Field Technicians as needed. This may also include facilitating technician or dispatcher onboarding.
• Research and resolve expenses and reports discrepancies.
• Update and retain customer account information related to special billing conditions, tax status, invoice approval contacts, billing addresses and special billing rates. Part of this includes preparing yearly, monthly and weekly execution plans for technician schedules.
• Partners with other team members on accounts receivable and Customer Satisfaction, including Client follow-up / Retention program – Projects & Agreements – and satisfaction management.

Skills

Communication skills

Customer service

Multi-tasking

Attention to detail

Education

High school diploma or GED

AA degree preferred

Tools

COINS ERP

Microsoft Excel

Microsoft Word

Job description

Southland Industries is seeking a Service Coordinator to manage communications with Field Technicians and coordinate and dispatch jobs, while assisting with scheduling and delivering products and/or services from qualified suppliers and subcontractors.

The role supports Project Managers, Engineers and technicians, coordinates materials and subcontractors, and generates reports in the tracking system. It emphasizes accurate customer data, billing conditions, and schedules.