Field Service Dispatch & Admin Coordinator

Southland Industries; Tempe (AZ); On-site; USD 42,000 - 54,000; Full time

Job summary

Southland Industries in Tempe, AZ seeks an experienced Service Team Administrator to provide general administrative support, respond to customer inquiries, dispatch technicians, process work orders and billing, and support project teams.

Responsibilities include coordinating field resources, managing documents, generating reports, assisting with onboarding, and maintaining customer account information for billing and service status. Strong communication and customer service skills required.

Qualifications

• High school diploma or GED required.
• AA degree preferred.
• 2+ years related experience.
• Strong verbal and written communication and customer service skills.

Responsibilities

• Respond to customer inquiries and serve as primary contact for assigned customers.
• Schedule and dispatch service technicians to address customer needs.
• Process work orders and billings; manage project invoicing (AP).
• Generate and interpret reports; maintain customer account information for billing.
• Assist with onboarding and development of Service Administrator.

Skills

Verbal communication

Written communication

Customer service

2+ years experience

Education

High school diploma or GED

AA degree preferred

Job description

Southland Industries in Tempe, AZ seeks an experienced Service Team Administrator to provide general administrative support, respond to customer inquiries, dispatch technicians, process work orders and billing, and support project teams.

Responsibilities include coordinating field resources, managing documents, generating reports, assisting with onboarding, and maintaining customer account information for billing and service status. Strong communication and customer service skills required.