Service Operations Coordinator

Southland Industries; Garden Grove (CA); On-site; USD 34,000 - 40,000; Full time

Benefits offered by this job

401(k) plan with 50% company match (no

Medical, dental, and vision insurance

Annual bonus program

Term life, AD&D insurance

Job summary

Southland Industries is seeking an Administrative Support Specialist for the Service Team in California. You will respond to customer inquiries, assign and dispatch technicians, and process work orders and billings to resolve discrepancies.

Qualified candidates have a high school diploma or GED, dispatch experience preferred in HVAC, and strong communication and multitasking skills. Excellent Excel/Word basics and customer service focus are required.

Qualifications

• Minimum high school diploma or GED.
• Previous dispatch experience preferred in HVAC industry.
• Good verbal and written communication skills.
• Good customer service skills.
• Ability to multi-task and prioritize.
• Attention to detail.
• Basic Excel and Word skills.

Responsibilities

• Respond to customer calls and inquiries.
• Assign and dispatch service technicians.
• Process work orders and billings.
• Research and resolve discrepancies.
• Assist with warranty and service calls as needed.
• Maintain service log books and track assignments in Service Titan.
• Provide general administrative support to customer care.

Skills

Verbal communication

Written communication

Dispatch experience

Education

High school diploma or GED

Tools

Excel

Word

Job description

Southland Industries is seeking an Administrative Support Specialist for the Service Team in California. You will respond to customer inquiries, assign and dispatch technicians, and process work orders and billings to resolve discrepancies.

Qualified candidates have a high school diploma or GED, dispatch experience preferred in HVAC, and strong communication and multitasking skills. Excellent Excel/Word basics and customer service focus are required.