Service Dispatch & Customer Care Coordinator

Southland Industries; Saratoga Springs (UT); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

401(k) plan with 50% company match (no

Medical, dental, and vision insurance

Annual bonus program

Paid parental leave

Paid holidays, vacation, and personal/

Professional development opportunities

Job summary

Southland Industries is seeking an Administrative Support professional to assist the Service Team by handling customer inquiries, dispatching technicians, processing work orders and invoicing, and researching discrepancies.

The role focuses on customer interaction, scheduling, and coordination across teams to ensure timely service delivery and accurate billing. Strong communication and organizational skills are essential for success in a fast-paced environment.

Qualifications

• High school diploma or GED required; AA preferred.
• 2+ years related experience and/or training.
• Strong verbal and written communication skills.
• Solid customer service skills and ability to multi-task and prioritize.

Responsibilities

• Serve as primary point of contact for assigned teams’ customers.
• Receives warranty and service calls, determines nature and extent of service problems, and schedules appropriate service.
• Assigns and dispatches service technicians; informs customers of ETAs and delays.
• Manages work order documents and project invoicing (A/P).
• Provides labor resources to support PMs, PEs and techs for projects.
• Coordinates materials, sub-contractors and equipment based on needs and availability.
• Generates, interprets and prints various reports; facilitates technician onboarding.

Skills

Verbal communication

Written communication

Customer service

Multitasking

Attention to detail

Education

High School Diploma or GED

Associate degree (AA) preferred

Tools

Excel

Word

Job description

Southland Industries is seeking an Administrative Support professional to assist the Service Team by handling customer inquiries, dispatching technicians, processing work orders and invoicing, and researching discrepancies.

The role focuses on customer interaction, scheduling, and coordination across teams to ensure timely service delivery and accurate billing. Strong communication and organizational skills are essential for success in a fast-paced environment.